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Managing your online reputation sounds like a fancy way of saying ‘posting cool stuff to Facebook and Instagram’. In reality that is what is going to happen, but it goes so much deeper.
Managing your online reputation takes time, expertise and most of all patience. Staying on top of comments and messages keeps your clients happy, the longer they wait for these responses, the more time they have to tarnish your reputation.
Did someone write you a bad review? It’s not the end of the world! While a bad review is something you always want to avoid, sometimes you can’t. Negative reviews can be used to show how you problem solve for your business. How you respond to the review can have more of an impact on your business than the actual review itself.
Talk to us about managing your online reputation today!
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